Refund policy

Return and Refund Policy

We have a 14-day return policy, which means that in these 14 days, we will evaluate the decision on a return. If 14 days have passed since you received your item, and you have not reported the return request, we cannot offer a return.
You are eligible for a full refund only if your item was faulty, damaged, or broken. Given that your product is faulty or damaged, you have three days to contact us via email regarding the issue, this must include photos, videos, and any other evidence that justifies a refund. Once we have received this email, we have 14 days to evaluate a return or refund process.

If you have changed your mind on an order's specification upon receiving the product (e.g. you want to swap it for a different color) and we have approved a return, the shipping costs and responsibility is on your account. If you have chosen the wrong specification, color, measurements or size, you are not eligible for a refund.

We go by the “All Sales are Final Policy” This means, we do not offer returns or refunds to products that are on clearance sale and products that are personalized.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or legal proof of purchase.

Faulty Products

When you buy from our store, you can only request a refund on faulty items if you inform us 3 days after receiving the product. You have three days to contact us via email regarding the issue, this must include photos, videos, and any other evidence that justifies a refund. We are a wholesale company, working with various manufacturers worldwide; we choose the product from the best producers with years of experience. The reason why we need a report on faulty, damaged or broken products within 3 days is due to the fact we have a responsibility to contact the manufacturers on any manufacturing defects within 3 days as well.
Your return request with photos and videos will be reviewed by us and the manufacturers within 14 days as stated in our terms of service.

Our replacement policy for faulty products lasts 3 days from the date your order has been delivered. If 3 days have passed since the delivery, unfortunately, we cannot offer you free shipping to return the product. The product must have a visual defect or issue that directly affects the usability of the item. To start a return, you can contact us with the email address at the end of our return policy page. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once again, to successfully begin a refund process, you must report a damaged or faulty product within 3 days with the email stated at the end of this policy, and we must evaluate this request within 14 days.

Once we have evaluated and approved the refund request, we will inform you with detailed instructions on how to send your product back. We can accept a full refund return only on faulty and damaged items, we will not provide free shipping on products that are not faulty, damaged or broken.

Damages and issues

Please inspect your order upon receiving the product and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
If 3 days have passed since the delivery, unfortunately, we cannot offer you free shipping to return the product.

Shipping Costs Non-Refundable

On non-faulty products, you will be responsible for paying for your shipping costs to return your item after approval to accept the product. Shipping costs are non-refundable.

Non-returnable items

Certain Types of Items Cannot be Returned:

Perishable Goods:
This includes items such as food, flowers, or plants due to their perishable nature.

Customized Products:
Special orders or personalized items are non-returnable as they are tailored to your specific requirements.

Gift Card Purchases:
Gift card purchases are final and non-refundable.

Personal Care Goods:
Items falling under the category of personal care goods cannot be returned for hygiene reasons.

Faulty Products:
If you request a refund for a faulty product after 3 days of receiving it, we will not provide a refund. Additionally, if you request a refund for a faulty product after 3 days without providing photos and videos as evidence, a refund will not be provided.

Non-Faulty Products:
Returns for non-faulty products will only be considered within 14 days of receiving the product. After this period, no refunds will be provided.

Timeframe for Returns:
Any item returned more than 14 days after delivery will not be approved for a refund.

Hazardous Materials:
Returns for hazardous materials, flammable liquids, or gases will not be accepted.

Clothing and Accessories - Wrong Measurements:
No refund will be provided for clothing, garments, or accessories with wrong measurements. We provide measurement charts in our product description. For products with applicable measurements, you must check the size chart carefully before placing an order. You must contact us before if you do not know how to choose the size. Failing to use the measurement charts or using them wrongly will result in a non-refundable purchase.

Measurement Responsibility:
It is your responsibility to choose the right measurements. Please ensure correct measurements before ordering and contact us if you have any doubts.

Wrong Color:
As you may know, different computers display colors differently. The actual item color may vary slightly from the following pictures on your display. Choosing the wrong color will not be refunded.

Used Products:
Products that have been used, used wrongly, or are not approved for a refund by our store are non-returnable.

Discounted Products:
Items purchased at a discount or on a special offer are considered final sales and are non-returnable.

Liability Disclaimer:
We are not liable for personal harm to yourself or third parties resulting from the use of our products.

Original Condition:
Items not in their original condition, damaged, or with missing parts for reasons not due to our error are non-returnable.

Refund Process:
Refund after our written approval confirmation: A refund will only be considered if the product is returned to our designated address via registered post, undergoes inspection by our team, and receives approval.

Return Address:
TacticalComb.com
De Boelelaan 771
1082RT, Amsterdam
The Netherlands

Exchanges

The fastest way to ensure you get your exchanged product is to return the item you have, and once the return is approved, make a separate purchase for the new item. The time it may take for your exchanged product to reach you may vary. We cannot guarantee that we will receive your returned item and recommend you to purchase insurance or tracking. We will not accept returns on products you measured wrongly according to our measurement table on the website. If the measurement is missing on the website, please contact us before making an order.

Refunds

We will notify you once we’ve evaluated the evidence of faulty products, and let you know if the refund was approved or not.
If approved, you will need to return the product to us, after receiving the original product in the same condition as sent to you, our team will inspect it and confirm a refund.
You will be refunded to your original payment method.
Please remember, it can take some time for your bank or credit card company to process the refund.

Delay

A delay in delivery will not be an eligible reason for a refund, cancellation, or chargeback. Of course, delivery delays have become a big issue with conditions caused by COVID-19 in certain regions. We cannot control the lockdown in various places. Delays can be caused because of the worldwide pandemic situation. Some carriers have changed their schedule, resulting in a delay. COVID-19 is a Force Majeure from unforeseen circumstances according to our Terms and Conditions Policy. We are constantly working on providing the best service to all our valuable customers. We apologize for any potential delays and inconvenience caused, however, delays will not be a reason for a chargeback or refund request!!

Cancellation

Orders that have already been dispatched cannot be canceled, and are not eligible for refund.
Orders that have already been shipped cannot be canceled, and are not eligible for refund.
You may only request a return once the product has arrived by the conditions above.
You will be responsible for shipping the product back at your cost after our approval.
Our refund policy is part of our Terms of Service.
Once you have accepted the Terms of Service, you will have acknowledged and accepted the return policy as well.

Chargeback Policy in Terms of Service

We do not authorize or accept any chargebacks. Our commitment is to resolve any issues or concerns directly with our customers. Under no circumstances should a claim exceed the total amount paid for a product, inclusive of shipping charges. For more information on dispute resolution, kindly refer to sections 18 and 19 in our terms of service.
In the event of a chargeback, our legal department and legal representatives will manage the process, and all associated costs will be claimed from you.
Any disputes arising from this policy will be addressed in the court of The Netherlands.

To begin the return process, you must contact us at support@beardair.com.